DETAILED COMPLAINTS
Detailed reports for your complaints
Our Helpdesk allows residents to create and track detailed tickets on-the-go with ease. With access to a robust dashboard, the administrator can now closely analyze staff performance, generate periodic reports, and make sure no complaint goes unanswered.
SMART TRACKING
Smart assignment & real time tracking
Each time a ticket is created, a technician is assigned to resolve your issue. We instantly notify the concerned staff about your complaint via SMS, and make sure you can track the progress of the job through your app until closure.
AUTOMATIC ESCALATION
Automatic escalation and SMS to technicians
Enjoy access to a complete society staff directory. Reach out to your society help directly, start a new job order immediately, and take updates on a ticket status. The wait to get connected is finally over.
EASY COMMUNICATION
Quick communication & access to society staff
Get real time updates on your tickets from your facility manager and make sure you are on the same page as management. With smooth and transparent communication, you will be looped in each time there is a change in ticket status.
